Pinnacle Auto Appraisers' Blog

Keeping the auto appraising industry up to date with important auto industry and appraiser information.

Sen. Blumenthal demands end to dangerous used car sales -

HARTFORD, Conn. (WTNH) — Buying a used car can be a daunting process and according to new research, it can be dangerous for consumers.

Not everyone can afford to buy or lease a new “worry-free” car. Hence the appeal of “certified” used cars.

But the consumer group ConnPIRG recently found that one out of 9 cars sold at Auto Nation has recalls on it, including issues with breaks, steering wheels, ignitions, and airbags.

“Auto Nation, CarMax and dealerships like it are putting consumers and customers in danger before they even get home,” said Justin Landry, ConnPIRG.

U.S. Senator Richard Blumenthal says it’s a big issue here in Connecticut.

“Many of these cars with defects are labeled certified which leads the buyer to believe that in fact they are safe and that they have been repaired,” said Blumenthal.

Blumenthal’s office conducted its own review at this CarMax in Hartford.

“One out of every 8 of these cars has a serious defect under recall,” said Blumenthal.

But CarMax says it is extremely transparent about recalls, noting that CarMax is not certified to fix the issues. Recalls can only be repaired by dealers.

In a statement, CarMax said “we share vehicle specific open recall information in-store, and online to ensure our customers know about open recalls prior to purchase.”

Still, Blumenthal says that’s not good enough. He introduced legislation that would require dealers to repair defects before sale.

“People driving these cars off the lot, even if they’re told about the defect, post a danger to themselves, their passengers and other motorists on the road,” said Blumenthal.

There’s a way for consumers to check this out on their own. If you have the car’s vin number, you can go to the National Highway Traffic Safety Board and see if it has any recalls.

WEB EXTRA: Sen. Blumenthal urges car dealers to stop selling cars with unrepaired recalls at press conference

CarMax released the following statement in regards to Blumenthal’s press conference:

CarMax’s Commitment to Recall Transparency
CarMax Provides Consumers with Information About Open Recalls Prior to Sale

CarMax has led the industry in recall transparency. In 2014, centralized recall information was made available by NHTSA. We believe we were one of the first to incorporate it into our advertising and sales process. We share vehicle specific open recall information in-store and online to ensure our customers know about open recalls prior to purchase.

Because most of our customers visit us first online, every vehicle listing on and on CarMax’s mobile apps includes a link to the National Highway Traffic Safety Administration (NHTSA) recall lookup website, with the VIN pre-populated, allowing customers to obtain open recall information on any CarMax used vehicle. In addition, CarMax used vehicles have two stickers posted on their windows that provide information about how to obtain safety recall information.

Before any customer purchases a used vehicle, a CarMax associate and the customer review the vehicle’s recall information available on the NHTSA website, which includes a review of the nature of the recall. If a customer decides to proceed with purchase, customers review the NHTSA search results a second time, again including details about the nature of the recall, and sign a form acknowledging receipt of the NHTSA recall information prior to signing sales documents. Both the NHTSA search results and the acknowledgement form are provided to the customer with their paperwork. If a customer decides they do not want to keep the vehicle for any reason, every vehicle sold by CarMax is covered by a 7-Day Money-Back Guarantee.

We recommend that our customers register their vehicle with the manufacturer and urge them to have open recalls fixed immediately following purchase. Our vehicles meet or exceed state safety inspection requirements in the more than 20 states that mandate vehicles pass safety standards.

Open Recalls Can Only Be Cleared at a Manufacturer-Authorized Facility

The current recall system is based on the manufacturer’s relationship with its dealers and registered vehicle owners, and not with independent used auto retailers, like CarMax. Among other things, this means that manufacturers have not authorized CarMax to complete recall repairs and close out recalls.

Our experience shows us customers are in the best position to act on recall information directly with a manufacturer-authorized dealer. We have found that dealers are often more likely to provide timely recall repair to customers rather than to a competitor, like CarMax, so we encourage customers to have recalls repaired at a manufacturer-authorized facility.

CarMax is built on integrity – and has been recognized nationally for this commitment. Ninety five percent of our purchasers say they would recommend us to family and friends. We believe this continued loyalty is due to the straightforward and transparent car buying experience that we continue to provide.

Copyright 2019 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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1 dead in crash involving tractor-trailer and car in Sterling - WTOP

A person is dead after a crash involving a tractor-trailer and a car in Sterling early Friday.

crash on Va. 7 in SterlingA tractor-trailer and a car were involved in a crash that turned fatal on Virginia Route 7 in Sterling on Oct. 18, 2019. (Courtesy NBC Washington)

A person is dead after a crash involving a car and tractor-trailer in Sterling, Virginia, early Friday.

The Loudoun County Sheriff’s Office says it happened around 12:30 a.m. on Virginia Route 7 at Sterling Boulevard.

A tractor-trailer was driving westbound on Va. 7, when a car driving northbound on Sterling Boulevard struck the truck on its side.

The crash caused both the tractor-trailer and the car to go up in flames.

The person in the car died on the scene.

Driver of the tractor-trailer is expected to be fine.

All lanes were closed overnight. All lanes reopened by 7 a.m.

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© 2019 WTOP. All Rights Reserved. This website is not intended for users located within the European Economic Area.

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Two shot, multiple buildings and cars struck in overnight Church Street shooting - WSMV Nashville

NASHVILLE (WSMV) - Metro Police are searching for a gunman after two people were found shot and several buildings and cars were struck on Church Street.

According to investigators, the call came out on the 1700 block of Church Street around 11:45 p.m. where they found shell casings. Moments later, officers found a car at 2nd Avenue North and Church Street with a passenger that had been shot. A walk-in patient arrived around the same time at Nashville General Hospital stating he was also shot on Church Street. Both victims are suffering from non-life threatening injuries.

The investigation shows several people approached a maroon car and opened fire on the people inside the car.

The car drove a short distance and stopped, and the driver got out of the car with a rifle and began shooting along Church Street before getting back into the car and speeding off. Multiple cars and buildings were struck by the gunfire.

If you have information on this case or other cases,
contact Nashville Crime Stoppers at 615-742-7463.
All callers to Crime Stopppers can remain anonymous and may be eligible for a cash reward up to $1000.
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Copyright 2019 WSMV (Meredith Corporation). All rights reserved.

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3 dead in 3-car crash on I-80 in Parsippany, New Jersey - WABC-TV

PARSIPPANY, New Jersey (WABC) -- Authorities are investigating a fiery multi-vehicle crash in New Jersey early Friday that left three people dead.

Police now say it might have been the result of a wrong-way driver.

At least three vehicles collided in the eastbound express lanes of I-80 in Parsippany just before 2 a.m.

One of the vehicles caught fire, and the three people became trapped inside.

Firefighters put out the flames, but the victims, two women and one man, were pronounced dead at the scene.

Their identities have not yet been released. A fourth person suffered non-life threatening injuries.

I-80 eastbound express lanes were closed at exit 45 for more than six hours following crash.

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Car crashes into pole in Woonsocket - Turn to 10

Car crashes into pole in Woonsocket  Turn to 10
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Free Review:

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